Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty against defects if the goods or services (or part of them) are defective, Oki & Oro Boutique will: Repair or replace goods (or part of them), resupply or fix a problem with services (or part of them), or provide compensation.

There is a two year warranty, from the date of purchase, against manufacturing defects of goods supplied to the original owner by Oki & Oro Boutique. The warranty covers any and all parts of the product that may need repair due to defects in materials or workmanship under normal use except for: batteries, straps, excessive wear or damage to the case or crystal, excessive wear on sunglass frames and scratches to lenses. Oki & Oro Boutique is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. Any claim for a warranty under the above requirements must be made directly with Oki & Oro and will involve you returning the defective goods to us, at your expense. Oki & Oro Boutique will cover the cost of returning the repaired or replacement product to you. When returning the product please include a copy of your order and proof of purchase.

Returns will only be accepted if the item is in new, unused and re-sellable condition, and with the original packaging. Shipping charges on returned product are at the customer's expense. Refunds for returned product will be made within 2 weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded and neither will shipping costs.

To make a warranty return, please contact us by email at emma@okiandoro.com.au and notify us of the reason. Please include your full name and order number as reference. Upon receipt of your email we will send you a Returns Authorisation email including a return/warranty code.

 

 

Products displayed on the Oki & Oro Boutique website are available while stocks allow and can be removed without any prior notice. The pricing and descriptions of products can also be amended at any point without notice being given. We aim to display the colours of our products as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed.